Intel is committed to ensuring that all customers who have experienced or are experiencing instability symptoms on 13th and/or 14th generation desktop processors are supported during the exchange process. We stand behind our products, and over the next few days we’ll be sharing more details about our two-year extended warranty support for boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or have previously experienced instability symptoms on an Intel Core 13th/14th generation desktop system:
For users who purchased their system from an OEM/system integrator – please contact the system manufacturer’s support team for further assistance.
For those who purchased a boxed CPU – please contact Intel Customer Support for further assistance.
Intel is also working on ways to easily identify affected processors on end-user systems and will provide more guidance soon.
At the same time, we apologize for the delay in communication as this is a challenging issue that is difficult to resolve and identify the root cause.
