Delta Air Lines’ problems became even more vexing after a CrowdStrike outage temporarily disabled millions of Windows PCs around the world.
According to CNN, some customers whose Delta Air Lines flights were canceled due to power outages have filed a class-action lawsuit against the company. The lawsuit, filed by Sauder Schelkopf and Webb, Klase & Lemond, alleges that Delta failed to properly compensate customers for their troubles, either by denying refunds outright or by making customers sign a waiver and receive only a partial refund.
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‘False, misleading and damaging’: Microsoft slams Delta Air Lines for being blamed for CrowdStrike outage
While many airlines around the world have been affected by the CrowdStrike outage, Delta’s recovery process has been particularly difficult. By the start of the next business day, while most other airlines had resolved the issue, Delta was still canceling flights. As CNN noted, many passengers have had to pay out of pocket for expensive flights home on other airlines, not to mention providing accommodation for those stranded overnight. According to customers, Delta Air Lines also did not provide corresponding coupons.
Microsoft and Delta have been going back and forth, publicly blaming each other for the incident. While Microsoft isn’t facing a lawsuit as of this writing, Delta Air Lines is now — so put that on the scoreboard.
