1) Has ASUS actually found a hardware fix for the faulty SD card reader? If someone RMA’d their ally to Asus this way, would they get an SD card reader that no longer malfunctions?
Our commitment is to assist all customers effectively. If any user suspects they are experiencing an issue with their product, we encourage them to contact and use our RMA process if necessary. They can expect us to provide suitable solutions.
2) What percentage of ROG Ally systems have this issue?
We are unable to comment at this time.
3) Assuming that the hardware has not been repaired, why is the warranty only extended for one year?
Sorry Sean, but we can’t comment on what-ifs.
4) What does ASUS plan to do for customers outside the United States? Will we see warranty extensions and SD card reimbursement elsewhere?
Service policies vary in different regions, and local laws and regulations shall prevail. While I can’t give you a blanket statement that covers all of our global operations, you can rest assured that our focus is on quality and our goal is to effectively address our users’ concerns, no matter where they are located.
