If your local McDonald’s is using an AI chatbot in its drive-thru to convince itself that your order was wrong, I have good news for you: The company is currently ending the program. The company told franchisees it will end its artificial intelligence drive-thru ordering partnership with IBM “no later than July 26, 2024,” according to a trade publication. restaurant business.
The company will reportedly remove the technology from the more than 100 restaurants where it is testing the system in 2021 after partnering with IBM. it tells restaurant business The company is testing whether a voice ordering chatbot can speed up service, and the testing has given it confidence that “voice ordering solutions for drive-thru restaurants will be part of the future of our restaurants.”
Fast food companies are generally hungry for artificial intelligence. White Castle has been testing artificial intelligence provided by speech recognition company SoundHound. Carl’s Jr., Hardee’s and other companies use AI drive-thru chatbots, which are mostly supported by remote human workers in the Philippines, according to an SEC filing.
